Timms Solicitors move to Dynamics 365 Business Central

Working with Bam Boom Cloud is always nice; they’re all helpful and it’s what you need and want when you call.

Spokesperson from Timms Solicitors

BAM BOOM CLOUD HELPS TIMMS SOLICITORS REMOVE REPETITIVE MANUAL PROCESSES, ENABLING STAFF TO WORK ON MORE VALUABLE TASKS

Timms are a strong and progressive law firm regulated by the Solicitors Regulation Authority. Timms specialise in helping private clients and small businesses with their legal requirements. They strive to give clear advice with a modern approach and have the capacity to provide a service that is local in feel across the central midlands area.

THE
CHALLENGE

Timms’ reception team were previously stuck doing repetitive tasks, having to manually log call information by inputting the data into a basic Excel sheet and emailing team members for missed calls which took up valuable time.

Timms needed to automate this task so staff could better utilise their time. Bam Boom Cloud recommended that they implement Power Platform.

THE
SOLUTION

By implementing Microsoft Power Platform, Timms Solicitors’ low value, manual tasks are now a thing of the past. They now have a custom app which means no more user errors such as duplicate entries of data, automatic missed call emails are sent and accurate reporting meaning their team’s effectiveness has improved.

Now, Timms Solicitors has an automated process set in place using Power Platform.

This has been a major help, especially for our marketing department as they can now analyse incoming phone calls.

Spokesperson from Timms Solicitors

Now when a call comes in and is answered by the team, they can look up the caller in their CRM system using the phone number. If the caller is not in their CRM system, they can type the number in and select who the call was for. They are also able to log notes about the reason for the call.

Benefits of Power Platform to Timms Solicitors:

• Improved reporting
• Faster and more accurate data entry
• Increased effectiveness within the marketing team

 The implementation process went smoothly thanks to Steve Strang who was extremely helpful and supportive to our needs as a firm.

Spokesperson from Timms Solicitors

Would your business benefit from Microsoft Power Platform?

Get in touch and we’ll be happy to chat through your IT problems and see how we can help.