Built for productivity.
Microsoft 365 Business Voice is a cloud-based phone system built for productivity. It integrates into Microsoft 365 for an all-in-one communication solution that brings together calling, meetings, and messaging into a single application, Microsoft Teams.
Microsoft 365 business voice overview.
Enterprise grade phone systems
Reliable and secure calling delivered from Microsoft’s trusted cloud.
Built-in audio conferencing
Add flexibility to your meetings with a dial-in number, integrated into every online meeting.
Calling plan
Get new phone numbers or migrate existing ones. Make and receive PSTN calls to any number.
All-in-one communication
Transform how work gets done by unifying calling, chat, meetings, calendar, and email.
Easy and intelligent calling
Communicate with more flexibility, ease, and intelligence so you can stay connected.
Delivered from Microsoft cloud
Work confidently with a reliable and secure cloud-based solution.
Save time and money
Reduce complexity, training and having to remember multiple logins by consolidating your apps with a single provider for all your communications.
Connect faster and easier
Start a call, schedule and join meetings more easily, right from Outlook. Your attendees can join just as fast from Outlook or any web browser without application downloads or sign-in required.
Calling, chat and meetings in a single app.
Simplify your communications by unifying calling with chat and meetings in Microsoft Teams. Your contacts and calendar are connected across Teams and Outlook. And take collaboration to the next level by using Word, Excel and PowerPoint within calls and meetings.
Call from anywhere, on any device.
Stay connected with a single phone number across your computer, mobile device and desk phone. Get a consistent experience across devices with the Microsoft Teams app and Teams devices. Make calls and join meetings with one-click.
Microsoft 365 Voice comes with Ai based Auto attendants and simple menu based IVR’s.
Setup menu systems for your customers to contact the right department and direct them to the right team based on real time voice recognition or traditional menu buttons.
Microsoft 365 Business Voice.
Microsoft 365 Business Voice includes:
• Cloud-based phone system with advanced features including call transfer, multi-level auto attendants, and call queues.
• Domestic calling plan including 1,200 minutes (1 per user) within UK.
• Dial-in audio conferencing for up to 250 people per meeting.
• Call from anywhere, on any device through the Microsoft Teams app on desktop, mobile, web, and desk phones.
• 24×7 customer support, backed by Microsoft.
Business Voice requires an Microsoft 365 subscription that includes Microsoft Teams2. It is an add-on subscription for up to 300 users, that cannot be used standalone.
Per user, per month cost.
Your equipment options.
All equipment is Teams Certified.
CP960
Conference phone for huddle and large conference rooms
T4S
Entry-to-mid level phones for common area and call center
T56A
Mid-level android phone for office workers
T58A
Premium android phone for executive rooms
VP59
Personal desk, open work space
VC200
Huddle / Phone room | 2 – 6 people
MVC500
Medium meeting room | 6 -12 people
MVC800
Large meeting room | 12 – 20+ people
LOGITECH
Deliver premium audio and reliable call clarity
Microsoft Teams Rooms.
Bring the power of Microsoft Teams into your meeting rooms. Start your meetings on time with one touch, experience rich HD audio and video, and share content with the room and remote participants easily.
License comparison.
| SERVICE | TEAMS LINK | TEAMS LINK PRO | MICROSOFT |
| Uk Inclusive Minutes | Unlimited | Unlimited | 1,200 Minutes** |
| International Calling Bundle | Not Included** | Not Included** | Not Included** |
| Number Porting Supported | Yes | Yes | Yes, With Limitations |
| New UK DDI | All | All | 90 Major Cities |
| International Outbound In-Country | 127 Countries | 127 Countries | 12 Countries |
| Dialling | 33 Countries | 33 Countries | 12 Countries |
| Call Queues & Ring Groups | Yes | Yes | Yes |
| Follow-the-Sun Routing | Yes | Yes | Yes |
| Auto Attendant | Yes | Yes | Yes |
| Music on Hold | Yes | Yes | Yes |
| Group Voicemail | Yes | Yes | – |
| Visual Routing Manager | Yes | Yes | – |
| Advanced Disaster Recovery | Yes | Yes | – |
| Mifid II Compliant Call recording* | Yes | Yes | – |
| Skill Based Routing | – | Yes | – |
| Power BI Reporting | – | Yes | – |
| Supervisor Dashboard | – | Yes | – |
| Contact Centra Wallboard | – | Yes | – |
| Monthly Fee / Per User | £POA | £POA | £POA |
*Additional Licence needed for recorded users / Per User cost  ** calls outside of bundle charged at suppliers rate card
Implementation packs – Business Voice.
| SERVICE | PACK 1 | PACK 2 | PACK 3 | TAILORED |
| User bracket | 0-10 Users | 10-50 | 50-100 | 100-300 |
| IVR / Call Routing | Simple 1-2 call groups Single level IVR | Medium 2-5 call groups up to 3 single level IVR’s | Complex 5+ Call groups 3+ IVR’s, multiple levels | Complex + Large number ports. Complex/Multiple Call groups. Business Critical functionality. |
| Training / Adoption | 1 session delivered remotely | Up to 2 sessions delivered remotely | Customised training, multiple sessions. Delivered on site/remotely | Customised training, multiple sessions. Delivered on site/remotely |
| Tenant Assessment & Single Sign on setup | Included | Included | Included | Included |
| Optional – Device setup* | £POA | £POA | £POA | £POA |
| Professional services setup | £POA | £POA | £POA | £POA |
*Supported official Teams Device
Scope.
| PROJECT AREA | IN SCOPE | OUT OF SCOPE |
| Evaluable current environment | Assess network readiness to include bandwidth planning and network requirements | New equipment |
| Configure Business Voice core features | Auto – Attendant or Call queue | Making network changes |
| Configure endpoint devices | Updating firmware and provision devices | Installation of Teams client |
| Coordinate number porting / new numbers | Gathering number requirements and starting port | Installing phones on desks |
| Training | Based on slide – Teams training | Teams meeting rooms installation |
| Initial cut over | Remote Go-Live support | Additional fees may be needed for number porting |
| Continual Support | FOC as part of Bam Boom Cloud adoption, security and IT Support plans | Call for details if not currently under contract |
License comparison.
| TEAMS LINK |
| UK Inclusive Minutes Unlimited |
| International Calling Bundle Not Included** |
| Number Porting Supported Yes |
| New UK DDI All |
| International Outbound In-Country 127 Countries |
| Dialling 33 Countries |
| Call Queues & Ring Groups Yes |
| Follow-the-Sun Routing Yes |
| Auto Attendant Yes |
| Music on Hold Yes |
| Group Voicemail Yes |
| Visual Routing Manager Yes |
| Advanced Disaster Recovery Yes |
| Mifid II Compliant Call recording* Yes |
| Skill Based Routing No |
| Power BI Reporting No |
| Supervisor Dashboard No |
| Contact Centra Wallboard No |
| Monthly Fee / Per User £POA |
| TEAMS LINK PRO |
| UK Inclusive Minutes Unlimited |
| International Calling Bundle Not Included** |
| Number Porting Supported Yes |
| New UK DDI All |
| International Outbound In-Country 127 Countries |
| Dialling 33 Countries |
| Call Queues & Ring Groups Yes |
| Follow-the-Sun Routing Yes |
| Auto Attendant Yes |
| Music on Hold Yes |
| Group Voicemail Yes |
| Visual Routing Manager Yes |
| Advanced Disaster Recovery Yes |
| Mifid II Compliant Call recording* Yes |
| Skill Based Routing Yes |
| Power BI Reporting Yes |
| Supervisor Dashboard Yes |
| Contact Centra Wallboard Yes |
| Monthly Fee / Per User £POA |
| MICROSOFT |
| UK Inclusive Minutes 1,200 Minutes** |
| International Calling Bundle Not Included** |
| Number Porting Supported Yes, With Limitations |
| New UK DDI 90 Major Cities |
| International Outbound In-Country 12 Countries |
| Dialling 12 Countries |
| Call Queues & Ring Groups Yes |
| Follow-the-Sun Routing Yes |
| Auto Attendant Yes |
| Music on Hold Yes |
| Group Voicemail No |
| Visual Routing Manager No |
| Advanced Disaster Recovery No |
| Mifid II Compliant Call recording* No |
| Skill Based Routing No |
| Power BI Reporting No |
| Supervisor Dashboard No |
| Contact Centra Wallboard No |
| Monthly Fee / Per User £POA |
*Additional Licence needed for recorded users / Per User cost  ** calls outside of bundle charged at suppliers rate card
Business Voice implementation packs.
| PACK 1 |
| User bracket 0-10 Users |
| IVR / Call Routing Simple 1-2 call groups Single level IVR |
| Training / Adoption 1 session delivered remotely |
| Tenant Assessment & Single Sign On setup Included |
| Optional – Device setup* £POA per device |
| Professional services setup £POA |
| PACK 2 |
| User bracket 10-50 |
| IVR / Call Routing Medium 2-5 call groups up to 3 single level IVR’s |
| Training / Adoption Up to 2 sessions delivered remotely |
| Tenant Assessment & Single Sign On setup Included |
| Optional – Device setup* £POA per device |
| Professional services setup £POA |
| PACK 3 |
| User bracket 50-100 |
| IVR / Call Routing Complex 5+ Call groups 3+ IVR’s, multiple levels |
| Training / Adoption Customised training, multiple sessions. Delivered on site/remotely |
| Tenant Assessment & Single Sign On setup Included |
| Optional – Device setup* £POA per device |
| Professional services setup £POA |
| TAILORED |
| User bracket 100-300 |
| IVR / Call Routing Complex + Large number ports. Complex/Multiple Call groups. Business Critical functionality. |
| Training / Adoption Customised training, multiple sessions. Delivered on site/remotely |
| Tenant Assessment & Single Sign on setup Included |
| Optional – Device setup* Call for pricing |
| Professional services setup Call for pricing |
*Supported official Teams Device
Scope.
| IN SCOPE |
| Evaluable current environment Assess network readiness to include bandwidth planning and network requirements |
| Configure Business Voice core features Auto – Attendant or Call queue |
| Configure endpoint devices Updating firmware and provision devices |
| Coordinate number porting / new numbers Gathering number requirements and starting port |
| Training Based on slide – Teams training |
| Initial cut over Remote Go-Live support |
| Continual Support FOC as part of Bam Boom Cloud adoption, security and IT Support plans |
| OUT OF SCOPE |
| Evaluable current environment New equipment |
| Configure Business Voice core features Making network changes |
| Configure endpoint devices Installation of Teams client |
| Coordinate number porting / new numbers Installing phones on desks |
| Training Teams meeting rooms installation |
| Initial cut over Additional fees may be needed for number porting |
| Continual Support Call for details if not currently under contract |
Teams training.
Based on 10 users – 2 hour session
Training agenda
• How to access
• Make and receive calls
• Call history
• Hold Function
• Transfer calls
• Presence (DND, Busy, Away)
• Add users to calls
• Schedule meetings
• Voicemail
• Changing active device in meetings
Get started with Microsoft 365 Business Voice.
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