CONTRACT TYPE: Full time

SALARY: £16-19k

JOB DESCRIPTION:

We are looking for an extraordinary Business Applications Client Success Manager Administrator to join our BAM-ily and this is where you come in: 

We want you to help us do these things…

– Manage around 20 Business Application Client Accounts Helping the wider Client success team maintain strong processes, while embracing change where it is required. 

– Helping your clients to optimise their use Microsoft business applications (Business Central) using your business and finance knowledge. 

– Building and maintaining strong relationships with your clients while identifying areas that clients could benefit from additional services. 

– Working with internal stakeholders to make sure clients are kept happy and work is complete on time. 

– Be the first point of liaison between your client at the wider business keeping them informed and up to date on project progress, new technologies and innovations. 

– Learning all about our services and finding other areas that clients may benefit from our services outside of Business Central. 

There is potential to be added into a commission plan. 

Note that you will not be a lead on any project. 

As evidenced by these metrics…

– Client retention. 

– Clients showing signs of progressing with their product / use of BC / add on sales post-go live. 

What kind of person are we looking for?

– The perfect person for this role has a natural ability to build strong relationships with people and knows how to go above and beyond in “wow-ing” our clients. 

– Has great organizational skills and the ability to be frank and honest with people to manage expectations. 

– Have the want and drive to keep learning, not being afraid to ask questions and learn from mistakes.  

– Confidence, reliability and team spirit are musts. 

What experience, qualifications and skills are needed?

– A finance qualification would be great. Knowledge of the wider Microsoft Ecosystem. 

– Have a track record of communicating effectively with stakeholders, both internally and externally. 

– Knowledge of Business Finance and/or Business Operations and Processes are essential, knowledge of ERP systems such as MS NAV or Business Central and/or Finance qualification would be a huge bonus. 

Sound like you?

CONTRACT TYPE: Full time

SALARY: £21-23k

JOB DESCRIPTION:

We are looking for an extraordinary Technical Project Coordinator to join our BAM-ily and this is where you come in:

We want you to help us do these things…

To use Project Service Automation software to help us deliver our Microsoft Business Central projects successfully.

Liaise internally with our Consultants and Developers to ensure all projects are smooth sailing and problem-free!

Send clear, friendly and regular client communications.

Provide the business with project updates on budget, issues and any imminent risks.

Have the flexibility to work on a non-standard working day on occasion – We work closely with our US team, so we have a slightly later working pattern than standard for part of the week.

What kind of person are we looking for?

Being a strong communicator is key!

The perfect person will enjoy working in a fast-paced environment and love being part of a team.

You should embrace change, as well as process.

Be a proven problem solver.

See opportunities and share ideas for improvement – we know we are not perfect, but we are always innovating and improving!

What experience, qualifications and skills are needed?

We’d love for you to have experience in project coordination, resourcing, or working in a development environment;

Have a track record of communicating effectively with stakeholders, both internally and externally;

An understanding of project methodology;

Understand the challenges of resourcing.

A Prince2 foundation qualification would be great.

Experience with any other project methodologies would also be really useful.

Experience of working in a project team.

Experience working with the Microsoft suite and other bespoke software or systems.

NOTE:

You’ll also be working with the US team, so slightly later working pattern could be likely for part of the week.

Sound like you?

We’re currently looking for a new Business Central Consultant to join our American team. You’ll need 1-2 years BC experience with Inventory, Sales Orders, and of course the basic financials.

Sound like you? Then get in touch!